Terms of Service

Effective date: 2 August 2026

These terms ("Agreement") govern the use of KeyVite's AI lead response and showing booking automation services ("Services") provided by a UK-based sole trader to real estate brokerages and agents ("Client"). By engaging our Services or submitting an enquiry through keyvite.com, you agree to these terms.

1. Services

KeyVite provides automated responses to a Client's inbound buyer/seller leads — including qualification, scheduling of showings, and follow-up — using AI-assisted messaging under the Client's direction. Services are delivered on the scope, timeline, and fees agreed in writing (our quote or statement of work).

2. Client responsibilities

• Provide accurate lead-source access (e.g., portal, CRM, or webhook) and prompt review of drafted replies.
• Maintain compliant marketing practices for your market: consent and opt-out handling where required (e.g., TCPA), and never route protected-class questions through the automation (Fair Housing Act / Equality Act compliant by default).
• Review and approve messaging tone, and confirm emergency/time-sensitive rules.

3. AI-generated content

Automated replies are AI-generated and may occasionally contain errors. The Client is responsible for reviewing significant outbound communications where required by law or good practice. KeyVite does not provide legal, financial, or compliance advice.

4. Fees and payment

Fees are as quoted: a one-time setup fee plus an ongoing retainer. Payment is via Stripe on the agreed schedule. Setup work begins after the first invoice is paid. Retainer fees are non-refundable once the billing period has started. Late payments may pause the Services.

5. Term and termination

This Agreement runs for the agreed initial term and then month-to-month until either party gives 14 days' notice. We may terminate immediately if you breach these terms or fail to pay. On termination, we will hand over your data (leads, drafts, configuration) in a reasonable format within 14 days.

6. Intellectual property

Our tools, templates, and AI prompt systems remain our property. Deliverables created for you — including messaging setup and automations configured for your accounts — are yours to keep. You grant us the right to process your leads and data solely to provide the Services.

7. Confidentiality and data

We treat your data and lead information as confidential and process it in line with our Privacy Policy. We never sell your data. We may mention (non-confidential) examples of our work for marketing, unless you opt out.

8. No guarantee and limitation of liability

We use reasonable skill and care, but we do not guarantee specific response times, booking volumes, or business outcomes. To the maximum extent permitted by law, our total liability under this Agreement is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect or consequential losses (including lost revenue or leads). Nothing in these terms limits liability that cannot be limited by law.

9. Governing law

This Agreement is governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

10. Changes

We may update these terms with notice (e.g., by email or a note on this page). Continued use of the Services after notice means you accept the updated terms.

11. Contact